Customer Service Assignment Example | Topics and Well Written Essays - 500 words

Customer Service - Assignment Example Customer service policy explains the code of conduct for employees; that is what they can do for customers and what they cannot do. The main purpose of evaluating the performance of customer service policy is to identify the ways through which customer satisfaction can be increased. Customer service policy is designed to assist employees by providing them guidelines on how to deal with customers and satisfy their needs. Customer service policy evaluation provides information to the management about the lacking in customer service policy and ways to make constructive changes in policy design and execution (Kim, Haung, & Young-Gul 3). The information collected through the customer service policy evaluation helps organization to understand the difference between actual employees’ performance and the predetermined standards. Customer service policy evaluation supports an organization in planning staff training and development programs. It provides accurate information about the job description of customer service employees and their training requirements. Effective evaluations provides information about the areas in which employees need training and management, design future training programs on the basis of collected information (Lawler et. Al 21). Effective and responsive customer service provision helps organization to exceed customer satisfaction and creates superior customer relationship (Lakos, and Phipps 5). Customer perception is influenced by providing better services to them. Post purchase services plays vital role in increasing customer satisfaction. Organizations that assure post purchase services are considered good where as those organizations who fail to deliver post purchase services lose its customers and market share. Setting customer service standards and evaluating them helps organizations to ensure that its customer relationship employees are working according to the requirements and policies. Companies whose customer care

The impact and the influence of multiculturalism in Australia towards Essay

The impact and the influence of multiculturalism in Australia towards Anglo-Indian people - Essay Example It is currently often utilized to refer to the reality that a great deal of citizens in Australia possess, and identify several cultural or racial upbringings. Globalization creates a propagation of hyphenated, multinational characteristics (Lofgren & Sarangi 2009). Undeniably, it is nowadays reasonably conventional to falsify and keep multi-ethnic distinctiveness and adopt both national and intercontinental associations. Nonetheless, the countless dissertations of multiculturalism comprehend these contemporary characteristics in conflicting means. Anglo-Indians, or Eurasians, as they were identified in the nineteenth century, are the â€Å"mixed race† descendants of British colonialism in India and are seen by some to be paradigms of neo-liberal cosmopolitanism (Lofgren & Sarangi 2009). Snubbed by both Indian and British Societies, the experts in the arts, literature and sciences had minimal reason to focus to this very small community until rather lately. This paper aspires to identify the impact and influence of Multiculturalism in Australia towards Anglo-Indian people. It will begin with the reason why sudden interest on these very small community developed. It will also discuss the characteristics of Anglo-Indians in comparison to other races. In addition, it will explore the variety of effects that took place after multiculturalism was introduced in Australia following the demolition of the White Australia policy, particularly its consequences. It also deems to outweigh and tackle the benefits over the disadvantages of Multiculturalism in Australia. Point 1: The rationale behind the abrupt concern in the Anglo-Indian community Obsession of globalization, cosmopolitanism and post-modernism in their own ways Mixed races specifically Anglo-Indians embody qualities of variability, liminality and indemnity Establishes new challenges in formulating theories regarding mixed race subjects The need to address several post-structural critiques of essentialis m and subject centeredness arise The significance of unraveling the policies that shaped Australian population today Point 2: The Anglo-Indian population A minority group People of mixed descent Follows a significantly Western lifestyle They are Christians Speaks English as their primary language Observes European social customs Largely diasporic Never accepted as a member of the Indian and British communities Viewed as sexually promiscuous, alcoholic, indolent and morally corrupt individuals according to Indian popular culture and colonial fiction Recently known as the â€Å"Good Australians† Point 3: The effects of the demolition of the White Australia policy and the promotion of Australian multiculturalism The migration of many mixed races, specifically Anglo-Indians, to Australia The perception of Anglo-Indians as unwanted and unwelcomed non-Europeans by several sectors of the Australian population Anglo-Indians established a threat to Australian unanimity Intermarriage w as discouraged The rise of the desire to have a distinct political depiction Dispute against the National Government regarding encouragement of integration The adoption of the â€Å"non-discriminatory† policy in Australia Cross fertilization enriched the Australian society A more internationalist perspective for Australia The concept that Anglo-Indians are examples of contemporary multiculturalism The promotion of Anglo-Indi

Of a wire varies with length Essay Example for Free

Of a wire varies with length Essay The resistance and length of a wire are directly proportional. The longer the wire the greater the resistance. If you double the length of the wire then you double the resistance across it. This is because s the wire becomes longer, the electrical slope (potential difference) across a given length becomes less steep. As the potential difference becomes smaller, so does the current, as the changes have less of a potential gradient to push them along in the wire. A smaller current flows, therefore the resistance must be higher. (www.cyberphysics. pwp. blueyonder. co. uk/topics/physics/electric/resistance/LENGTH/Physics. htm) This is all beacause of what happens inside of the wire, the atoms in the wire and how the negativly charged electrons are colliding with the atoms and are then being caused to vibrate and therefore slow down. this then takes longer for the electrons to go through the circuit therfore causing resistance and making the rate of resistance higher as the lenght of the wire is increased. This happens because of the electrons that flow through the wire. These electrons travel at a steady pace, when they come to a different piece of wire, they have to slow down in order to be able to pass. (This is why the current differs). While moving through the wire, the electrons need to squeeze together. This is because there is not enough room/space for them to pass evenly through. The more the electrons have to bump together then the higher the resistance. This is because it will take longer for them to pass from one side of the wire to the other side. This is because the current is slowed down. (The longer the wire, the longer the electrons have to stay squashed together, and so the longer they take to pass through the wire and the higher the resistance. http://www. sci-journal. org/reports/vol3no1/v3n1k44. html Evaluation: Despite the problems that occured during this experiment I think that overall it was quite succesfull. There were some factors that could not of not prevented in the classroom, like that of the temperature but that had to be overlooked. My teacher said The temperature may affect the resistance in your circuit and may threrfore affect you results slightly. Inside the wire the temperature increases as the resistance does because the current begins to use alot more energy to get around the circuit and go against the resistance. This uses more electrical energy and then from that creates more heat energy. I dont think that my graph of results was directly proportional, this could of been due to the flucuations that occured during some of our readings from the inaccuracy of the voltmeter and ammeter or just some of the leads or the wire not being secure enough. Although none of our results relly stande out as being wrong or not in line with the pattern of the rest of the results. If I could redesign or of improved this experiment I would pay more attention to the fact that temperature is another factor which affects resistance within the circuit. I would try to counteract that by maybe leaving the wire to cool down between each reading, but making sure it for the same amount of time each time so to keep it a fair test. I would also use more accurate equipment such as a power pack to keep the voltage the same throughout to make the readings more reliable. I would also use a piece of wire that has the same cross-section throughout as that also affects the rate of resistance. I would then use a more accurate device to measure the wire and a more stable way to keep it all in place, as sometimes the crocodile clips kept comming out of place or someone might of accidently of knocked them without realising. I would also use a more accurate ammeter and voltmeter as some of my results flactuated from time to time so I would use ones which go further than to just two decimal places. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Electricity and Magnetism section.

Terms and Definitions in International Business

Terms and Definitions in International Business Question 1 Section A: Standard deviation is the positive square root of the variance. E.g. if 217.4 is gotten as the variance from a given distribution, it then implies that the standard deviation will be 14.7 by applying the square root on the variance score of 217.4. Mean-is the arithmetic average of a set of scores in a distribution. The average of the scores; 8, 9,10,11,12 is 10 which means summation of all the scores (x) divided by the total number of elements (n), which gives 10. Hypothesis this is an assumption of statement which may not be true concerning one or more population. E.g. a hypothesis to test the ability of trained employee is better or higher than that of an untrained employee in a company. Continuous variable are those variable that assume a continuum of values within the range of its observed lowest and highest values. This means that the values in the range are infinitely close to one another, and uncountable. E.g. heights of human beings temperature of a room, volume of water in tank, weights of people, etc. while categorical variable is a random variable that takes only a discontinuous set of values. It takes only specific values within a set of range of values that are countable. E.g. number of persons in a household, no of days on sick leave, scores recorded to the nearest hall mark. Bivariate research design A bivariate research is defined as the type of study which tries to look at the causal relationship between two variables under investigation Variable label and variable value variable label can be explained in words what variable represent while variable value is a set of values that relates to variable. Statistic descriptive- is agenda variable to run a frequency expressed numerically. Mode is defined as the score or element that repeats or occurs most frequently in a given distribution. Theory can be define as a system of ideas in explaining something. Paradigm- is defined as a theory, statement or fact that tends to be generally acceptable by all when explaining a particular phenomenon. Face validity seeking to know the measurement strategy, like how a measure and procedure appears. Reliability and validity reliability is a degree of assessment to produce a stable tool while validity is to test measure and what it claims to measure. Random assignment proceeding based on evaluation, for instance properties knowing how the levy tax is been paid. Covariation versus causality in a relation of x and y are related in a population, e.g. When there is no relationship meaning that is non-hypothesis while causality has to do with co-variation to random which by chance. Experimental design this is some-well defined act or process that leads to single well-defined outcome .e.g. tossing a coin to see whether heads or tails comes up, opening a book at random and noting the first word on the right hand page, etc. Measurement- finding a number that shows the size and amount of something. Spurious relationships is a calculation related to two events or variable that has no frequent interval of connections. Probabilistic statement this is a statistical statement made for the chance or likelihood of event occurance over the others. E.g. someone may say that girls can perform home chores than the boys. Descriptive statistic this is the aspect of statistic that studies a body of statistical data and no generalisation is made from the result obtained. E.g. collection of data classification of data, drawing of histogram. Polygons statistical graphs and charts. Deterministic statement: A deterministic statement is defined as that aspect of research which tries to look at the causal relationship between variables in which the occurrence or the degree of relationship between the variables occur with high sense of certainty. Question 2 Section B: (A) This is the guide line: In a typical research settings or statistical activities, Independent variable in a layman language could mean that which can change to give result to a particular thing and that is what is called Dependent Variable. There is a probability or likelihood that a relationship will exist between 2 variables; Example: A) Persons Education: X) voters turn out Here is a relationship between Independent Variable A) which is Persons Education and X) Dependent Variable which is Voters Turnout. This is because a persons education can influence people coming out to vote base on their perception about election because educated people know the power of vote. So the probability is that the election outcome would be more positive. If we look into this issue from another perspective it is possible that educated people might not take part in politics because they do not like politics and political activities. (B)Nations economic health (x) and a political revolution. There is an intimate relationship between economy and revolution. In this section economy is an independent variable while revolution is a dependent variable. The probability is that if the economy is weak X, it would affect the Y and the people would go for revolution in order to change the existing set up because of their dissatisfaction. On the other hand if we look into the issue from a deterministic lens it would come into our minds that if the economy is strong the people would have no reason for revolution because they would be satisfied. (C)Candidates height (X) and election outcome (Y). The probability in this case is that X would affect Y because people like tall people than short one. But if we look from another position it would not appear the same because if someone is short it would not mean that he would not get any vote because it is not only height which does matter. Second Part: (2): This question first of all tries to look at whether or not it is possible to conduct an experimental research by a researcher under the prevailing variables. A) An individual level of religiosity (x) his or her preference for different political candidates. In this situation, conducting an experimental research is quite unlikely especially as it involves this two variables, an individual’s level of religiosity and his/her preference for different political candidates based on the following reasons: Conducting an experiment involves the ability of the researcher to be able to manipulate and control his variables, in which it is very difficult to conduct experiment because one cannot effectively manage, control and manipulate an individual’s level of religiosity. Another reason why conducting an experimental research tends to be problematic is based on the idea that individual’s views and opinions are dynamic and not static, therefore one cannot count on that as a pretext to vote. One illuminating factor that affects experimental research is the presence of a spurious variable which individual’s adopt in the process of conducting elections for example similar ideology, individual’s personal interest could also count and not necessarily religion. (b). Military Service X and Attitudes towards foreign policy. In this situation, conducting an experimental research is quite likely. In doing this, the researcher will randomly defined and assign values on his variables as thus: Treatment group: This group involves the use of manipulation and control by the researcher in which he expose them to military service which would invariably affect their attiudes towards foreign policy Control group: This group will not be controlled and manipulated by the researcher. After assigning these values between the control and treatment group, it is quite likely that the researcher has conducted experiments on his variables and the group that has been exposed will react differently towards foreign policy than the group that has not been exposed. (c) Exposure to negative news X and Political Apathy Y Under this, having an experimental researcher is also possible when the researcher divides his population into both: Treatment Group: It comprises the group that the researcher will control by exposing them to negative political news. Control Group: It comprises the group that the researcher will not be under the purview or control of the researcher. After randomly assigning this values to this two groups, it will become evident that the group exposed to negative news will likely develop political apathy than the group that has not been exposed. D) A speakers personal characteristics (x) persuasiveness. In this situation, it is difficult for experiment to work largely due to the fact that: Human beings and their views are not static but are subject to change at any given point in time. The challenge of control and manipulation of the variable to the researcher is also problematic. Other confounding variable may lead to persuasion rather than a speaker’s personal characteristics. Question 3 Section C: Conceptualizing and Operationalizing Terms: In this first step, the researcher will define his variable conceptually and operationally. Conceptual definition means the literal or library definition whereas operational definition refers to the applicability of the term (s) in my research. Peace and justice are two interrelated ideas. It is clear to most of us that in order to achieve peace we are supposed to ensure justice and vice versa. A peace without justice would not be a sustainable one. Conceptually speaking peace means a condition where you are secured by every mean or in other words you are no longer disturbed. If we look into this operationally then it means peace is the state of society where you will not find violence in the streets and there will be no threat to your life. According to Oxford dictionary justice means’’ the state of being fair’’. If we look into this word operationally it carries different meaning to different people but the best definition is that if the social contract is monitored fairly by the authority then we can say that justice is there. In my work peace would be an independent variable X while justice would be a dependent variable Y. 2. Developing a Methodological discourse or Agenda: The second step is for the researcher to develop a methodology that will explain how the study will go about its research, whether qualitative or quantitative method. In order to prove the relationship between two variable I would collect empirical data from various sources. My work will give an understanding to the readers that whether Peace causes justice or not. 3. Generating a Hypothesis: By hypothesis it involves the use of hypothetical statements that will reject or approve the earlier established theory about the subject under investigation. The next aspect is for the researcher to develop a hypothesis that will test his variables, in order to approve or disprove the theories and it is divided as thus: H1- peace brings justice H2- peace does not bring justice Reviewing relevant related literature about the state of the art: Reviewing the works of other scholars about the subject the researcher is investigating is the next phase of the study. The next phase is to develop a literature review about the sublects under investigating such as: Literature Review on Peace- According to Tim Sisk who defines peace as a step-by- step reciprocal moves to build confidence, resolve gnarly issues such as disarmament, and carefully define the future through the design of new institution. According to New Testament, peace could mean the absence of conflict, as mentioned, but also either the health of body and mind or concord. Regarding the latter, peace seems an act of will of those in a conflictful situation. According to David Cortright- sees peace as a social equality. Socialists and feminists brought these issues to the fore and broadened the peace agenda to include problems of economic injustice and patriarchy. Literature Review on Justice- According to Chris a scientist, he said that justice is the act upholding the law. However, the controversy that remains and the debate that ensures has to do with what the law itself should be. According to Thrasymanchus, that justice is subjective form civilisation to another. Since the rulers can influence policy, law, and education, they can control the public perception of justice. 5. Data Analysis and Interpretations of Findings: This phase of research will try to clearly explain the findings of the research whether or not the research has been able to achieve its objective or not by testing the initial stated hypothesis. 6. Summary, Conclusions and Recommendations: This is the final phase in the research agenda, where the researcher will clearly summarize what the study is all about, draw the necessary conclusions and offer meaningful contributions or recommendations to the study. Four Hurdle Facing Researcher: The degree of causality of variable i.e Independent and Dependent variables (X Y). Every researcher is faced with the dilemma of understanding the degree of causality between his independent variable X and his dependent variable Y. Could the Dependent variable Y also cause an effect on the Independent Variable Y The second hurdle is for the researcher to be able to ascertain whether or not the dependent variable could invariably leads to a causal relationship with the independent variable Y. The degree of Covariation The third hurdle, is for the researcher to be able to determine the degree of correlation or covariation between his variables. The presence of extraneous or Z- variable. The last hurdle or dilemma faced by any researcher is the plausibility that other confounding or spurious variables tend to also serve as the possible causes in determining the degree of causality between X and Y variables which it is the responsibility of the researcher to keep that perspective in check. 1

The Education of Charles Dickens :: Biography Biographies Essays

The Education of Charles Dickens      Ã‚  Ã‚  Ã‚  Ã‚   In 1812, when John and Elizabeth Dickens admired their newborn, Charles, they had no idea how his educational pursuits would lead him to immortality in the literary world. John Dickens hoped his son would grow up to be a "learned and distinguished gentleman" (Ackroyd 78). He passed this aspiration on to his son who kept it true to his heart. To Charles Dickens, education was the means by which he would reach this goal that had been deeply embedded in him as a child. Unfortunately, the educational offerings of early nineteenth century England were sparse and inadequate. His educational pursuits left him frustrated and unfulfilled. But Dickens' determination didn't let him give up his dreams. With no other alternatives available to him, he educated himself.    Formal schooling began at the age of nine for Charles. His first encounter with Victorian education was at the Rome Dame School in Chatham. He and his sister, Fanny, received a typical Dame school education, which amounted to less than what Elizabeth Dickens had already taught them. His parents quickly pulled their children out of this institution and enrolled them into an institution of higher academic standards, the Clover Lane Academy.    Reverend William Giles, a well-known teacher from Oxford, ran the Clover Lane Academy. The school's curriculum would have consisted of advanced reading, writing, calculating, and possibly Latin. Charles was an excellent student. His mentor "pronounced" him "to be a boy of capacity " (Forster 11). All references made by Dickens regarding this period in his life are positive and happy ones. Charles was finally on his way to achieving his dreams. But it was a short-lived happiness.    In Victorian England, the quality of the education the children received was directly related to the family finances. After two years, John Dickens was transferred to London and Charles had to leave Clover Lane Academy. Charles hoped for a continuation of his education but poor financial decisions had put a strain on family finances. His family obligations took precedence; the Dickens

The Solitaire Metaphor in John Steinbecks Of Mice and Men :: Steinbeck Of Mice and Men Essays

The Solitaire Metaphor in Of Mice and Men In Of Mice and Men by John Steinbeck, George Milton is shown many times playing the game of Solitaire, a card game which requires only one man and a pack of playing cards. His companion, Lennie Small is never asked to play cards or other games because George knows emphatically that Lennie is incapable of such a mental task. Although Lennie and George are companions, George has the idea of being "solitaire" to be no longer burdened by Lennie's company. Solitaire, meaning alone, is a metaphor for the loneliness that many of the characters feel in the novel. John Steinbeck shows in Of Mice and Men, that all human beings are essentially alone. "I ain't got no people. I seen the guys that go around on the ranches alone. That ain't no good. They don't have no fun. After a long time they get mean. They get wantin' to fight all the time... 'Course Lennie's a God damn nuisance most of the time, but you get used to goin' around with a guy an' you can't get rid of him" (45). George proclaims his view on loneliness to give a reason for his connection with Lennie. This connection George has with Lennie makes the two of them unique to the rest of the characters. Many of the men on the ranch have a dream, but only Lennie and George have a chance of obtaining it. Essentially, John Steinbeck wants to show that although George and Lennie have the advantage of being a team, they will never accomplish it because all human beings are in essence, alone. Thus, George's constant playing of the game of solitaire foreshadows his eventual decision to become a solitary man. John Steinbeck demonstrates loneliness of Crooks, the black handicap. He has a strong difference from the rest of the crew, as he must live in a separate room from the rest of the workers. He attempts to explain this to Lennie, "S'pose you didn't have nobody. S'pose you couldn't go into the bunk house and play rummy 'cause you was black. How'd you like that? S'pose you had to sit out here an' read books.

Active Directory & DNS Servers

Scenario:I am working at two branch offices and have been tasked with where to place the Active- Directory Integrated DNS Servers and what type to use. One of the branch offices is very small and (5 users) and has a very slow network connectivity. Do I need a DNS Server and, if so, which type of zone should it hosts? The second branch office is much larger (about 30 users) and has better network connectivity. Does this office need a DNS Server and, if so what type of zone would you recommend?Response:Dear Junior Admin; I really appreciate the opportunity to assist you in regards to implementing Active Directory & DNS Servers in your â€Å"Windows† environment. Let me start by saying that without DNS your network will more than likely not function because clients will not be able to resolve names to (IP) addresses, also DNS enables network devices such as printers and computers to communicate on the internet or locate one another within the organizations local network. Based o n the given scenario, you have made an excellent choice of configuring the â€Å"Active Directory Integrated Zones† because Active Directory has the following benefits: Fault Tolerance – Redundant copy of DNS zone information can be stored on multiple servers. Security – DACL can be modified by specified user groups.Zones are Multimaster – zones can be updated in more than one location. Efficient Replication – Zone transfers are replaced by more efficient Active Directory replication. Maintain use of secondary zones – if needed.Note: Since Active Directory-Integrated Zones follow a multimaster update model which means all zones contain a read/write copy of the zone and can make changes to the zone information, â€Å"primary and secondary distinctions are not necessary.† The smaller Branch office with (5) users will require will house what would normally be your Secondary Server, utilizing the Active Directory with Integrated Zones wil l compensate for the slow network because it will avoid forcing queries across a slow wide area network link. The larger Branch office with (30) users certainly requires the utilization of DNS & Active Directory Integrated Zones† and will house what would  normally be known as your Primary Server and Primary Zone If you have any further questions, feel free to contact me at [email  protected]