The Role Of The Front Office :: essays research papers

The Role of The Front OfficeA security program is most effective when all employees inscribe in thehotels security efforts. Front office staff play a paticularly important role.Front desk broker, door attendants, bellpersons, and parking attendantshave theoppurtunity to observe all persons entering or departing the premises.Suspicious activities or circumstances involving a guest or visitor should bereported to the hotels security department or a designated staff member. some(prenominal) procedures bowel movement desk agents should use to protect guests and propertyhave already been mentioned. For example, front desk agents should never givekeys, room numbers, messages, or mail to anyone requesting them without firstrequiring appropriate identification. Similiarly, the front desk agent shouldnot announce an arriving guests room number. Guests may be further protecetedif the front office prohibits staff members frrom providing guest information tocallers or visitors. Generally, fr ont desk agent should not mention guest roomnumbers. People calling guests at the hotel should be directly connected tothe appropriate guestroom without being informed of the room number. Conversely, psyche asking for a specific room number over the telephone should never beconnected until the caller identifies whom he or she is calling and the hotelemployee verifies the individualism of the person in the room requested. A personinquiring at the front desk about a guest may be asked to use the class phonesso that they connect only to the hotel operator. The caller can then beproperly screened to provideadditional security. Front office staff may alsoinform guests of private precautions they may take. For example, front deskagents may suggest that guests hide and secure any valuables left in their cars.